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A Confirmatory Factorial Analysis of the Chatbot Usability Scale a Multilanguage Validation

 Author: Simone Borsci, Martin Schmettow, Alessio Malizia, Alan Chamberlain, Frank van der Velde  Publisher: © Spinger  Published: March 15, 2022  Pages: 15  Language: English  View

AbstractThe Bot Usability Scale (BUS) is a standardised tool to assess and compare the satisfaction of users after interacting with chatbots to support the development of usable conversational systems.

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